Hi, me and my wife did the outland sponsorship and finally got a Permanent Residence Letter saying that we can do the virtual landing since I'm in Canada as tourist at the moment.
On the letter there is a list of documents, included copy of passport and photos they need, but we don't know how to do the procedure of virtual landing.(site or instructions)
On the letter they say to contact ROMEIMMIGRATION@international.gc.ca (which is the Italian office, since I'm italian) for getting info about the next steps, nevertheless we tried to contact them multiple times only getting one stock reply giving a generic link to the Canadian immigration web site.
This is the third day since we received the letter, we need to do landing within a total of 30 days, the time is counting down and don't know what to do, we can't even create an account ourselves for the virtual landing since it seems that they have to do it and give us the credentials.
Please share a phone number, a link, give us an address where we can go to give the required documents, or some advice.
Thank you very much.
On the letter there is a list of documents, included copy of passport and photos they need, but we don't know how to do the procedure of virtual landing.(site or instructions)
On the letter they say to contact ROMEIMMIGRATION@international.gc.ca (which is the Italian office, since I'm italian) for getting info about the next steps, nevertheless we tried to contact them multiple times only getting one stock reply giving a generic link to the Canadian immigration web site.
This is the third day since we received the letter, we need to do landing within a total of 30 days, the time is counting down and don't know what to do, we can't even create an account ourselves for the virtual landing since it seems that they have to do it and give us the credentials.
Please share a phone number, a link, give us an address where we can go to give the required documents, or some advice.
Thank you very much.