I added some columns to our timeline. So we could have an idea of average processing time in this particular local office. This now includes the total months from "In Process" to present date, and total months from "Received Date" to present date.
Feel free to add your timeline.
https://docs.google.com/spreadsheet/ccc?key=0AiV2llr71HikdDV3bmtyQ0ZiWUwzOXhEX3lTRG5qdUE&usp=drive_web#gid=3
Feel free to add your timeline.
https://docs.google.com/spreadsheet/ccc?key=0AiV2llr71HikdDV3bmtyQ0ZiWUwzOXhEX3lTRG5qdUE&usp=drive_web#gid=3