Ugh so annoying. I just called again and was told they're working on packages received April 23. He looked mine up again and "it's still processing, but should be done very soon." And that I should call back in another week (though the last time I called, the rep said I should have my results in that time.) Yet he wasn't able to tell me if my prints were rejected or not. I wonder what takes so long for processing?? Isn't it as simple as scanning the prints? I guess not, but jeez! This wait is really killing me. I thought waiting for SA was excruciating, but this one is rough too lol.