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URGENT:Swapped first name and Surname in the flight ticket

T

Thanu_2525

Full Member
Jul 15, 2014
20
0
I have booked my ticket to thunder bay through Frankfurt and Toronto, but my agent mistakenly swapped my first name and last name... I called air canada, Toronto office and they told me that they couldn't change it and I have to cancel and re-book it.. But it is damn expensive now and more over they will deduct my cancellation fee too. Can anyone help me with any other solution?

Did anybody faced the same problem before? ??? ???
 
Hi

Thanu_2525 said:
I have booked my ticket to thunder bay through Frankfurt and Toronto, but my agent mistakenly swapped my first name and last name... I called air canada, Toronto office and they told me that they couldn't change it and I have to cancel and re-book it.. But it is damn expensive now and more over they will deduct my cancellation fee too. Can anyone help me with any other solution?

Did anybody faced the same problem before? ??? ???
Click to expand...

Your agent made the mistake, get him or her to fix it.
 
But, Air canada rules shoudl be same for both the passengers and Agents right ?? He told me he is trying. but no other updates.
 
Hi


Thanu_2525 said:
But, Air canada rules shoudl be same for both the passengers and Agents right ?? He told me he is trying. but no other updates.
Click to expand...

Yes, but it is his/her problem to fix. If the ticket has to be cancelled and re-booked, then s/he should be paying any extra costs.
 
PMM said:
Hi


Yes, but it is his/her problem to fix. If the ticket has to be cancelled and re-booked, then s/he should be paying any extra costs.
Click to expand...
PMM you are awesome dude :)
 
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