I worked as an Operational Support Representative at a startup that delivers meals to offices throughout North America (think Uber Eats or DoorDash, but for office meals rather B2C meals). I am thinking of putting NOC 7305 (though it could also be 1215).
Please provide any advice! It would be great if I could hear from anyone who has had a similar role and what you did! Thank you in advance
Here are my duties & responsibilities:
Please provide any advice! It would be great if I could hear from anyone who has had a similar role and what you did! Thank you in advance
Here are my duties & responsibilities:
- Oversee the assignment, scheduling and monitoring of orders to ensure on-time delivery across multiple markets throughout North America
- Resolve live order issues as well as any persisting delivery problems
- Supervise and manage a fleet of Foodee-employed drivers as well as 3rd party logistics partners
- Create and review analysis of delivery data to improve driver & partner performance
- Recommend and implement new processes to increase operational efficiencies
- Train and supervise a team of data-support clerks who carry out administrative tasks to set up Foodee restaurant partners for logistics success
- Consolidate feedback and devise solutions with stakeholders to optimize client experience
- Report bugs and other technical issues to the engineering department
- When required, support the team with customer-facing inquiries
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