My friend filed an application to sponsor his spouse (outside of Canada application) around October 2015. An email was sent to his spouse's email address around January 2016 to request for medical, some updated forms and documentation within 30 days. However, his spouse couldn't access the email (her email was hacked) during that time, and found out the email at the end of February 2016. In his case, he missed the deadline to submit the documentation. He sent an email to the visa officer already. He has been waiting for almost 2 weeks, but no response at this moment. Is there anyone has similar situation before? Anyone can help or give some advice? Appreciate for the help.