Try to find some pages from CIC, as well. They say that they understand that newcomers and immigrants cannot know 100% everything about Canada's laws. They express understanding about our situation. I hope, they really mean it.
E.g.
http://www.cic.gc.ca/english/resources/manuals/bulletins/2012/ob480.asp#sec01.5
Barriers specific to recent immigrants
May feel alone, have trouble talking with or relating to Canadians, or be overcome with fear
Religious and cultural constraints
May not have knowledge of Canadian laws, rights or support services available
Language barriers make it difficult for immigrants to navigate the legal system and to access services
May have been threatened with deportation by their sponsor or threats of withdrawal of sponsorship of family members
May be scared of police involvement due to past experiences with police in their home countries, especially where police are symbols of human rights violations
Maintenance of family and community honour