Unix Product and Production Support.. which NOC?

[Jkal]

Hello All,

I am a Unix Product/Production Support professional with overall 8 years of Experience.
I know i am pretty late but "better late then never"
So i have decided to give a try and see if i can get thru.

At this point of time, i am confused with what NOC category should i apply my application with?
2171 or 2173 or 2174
I am just very much confused.

It would of a big help if someone can guide me on that.

Thanks a ton!!

 

[nishesh3003]

Hello All,

I am a Unix Product/Production Support professional with overall 8 years of Experience.
I know i am pretty late but "better late then never"
So i have decided to give a try and see if i can get thru.

At this point of time, i am confused with what NOC category should i apply my application with?
2171 or 2173 or 2174
I am just very much confused.

It would of a big help if someone can guide me on that.

Thanks a ton!!

NOC 2281.

 

[Jkal]

Thanks Nishesh!

However NOC 2281 is for system admin folks and i am not-at-all into that or networking field.
I am from a software background and providing support to the software deployed with real time clients.
My main responsibilities are monitoring jobs, troubleshooting on a unix based system.

Thanks again!

 

[zstream]

Paste your roles and duties here. Also which NOC you feel like is the best match.

 

[Jkal]

Thanks zstream!

The R & R are:-

• Leading a team of 6 as well as working as shift engineer
• Handling client calls & escalations
• Preparing roster for the team
• Preparing Severity Incidence Report for SEV-I issue.
• Preparing and reviewing multiple reports covering job failures in Production, deployment issues and others.
• Handling Leave requests and appraisals
• Monitoring batch jobs & alerts and troubleshooting including backup and space issues for unix based live real servers.
• Performing preliminary Investigation and troubleshooting.
• Deploying new code changes into Production
• Automating Daily routine checks/jobs in Production
• Act on Day-to-Day House Keeping tasks by using tools & scripts
• Creating Knowledge Articles for known issue and updating them on time-to-time basis
• Keeping an overall eye on Production

 

[zstream]

Thanks zstream!

The R & R are:-

• Leading a team of 6 as well as working as shift engineer
• Handling client calls & escalations
• Preparing roster for the team
• Preparing Severity Incidence Report for SEV-I issue.
• Preparing and reviewing multiple reports covering job failures in Production, deployment issues and others.
• Handling Leave requests and appraisals
• Monitoring batch jobs & alerts and troubleshooting including backup and space issues for unix based live real servers.
• Performing preliminary Investigation and troubleshooting.
• Deploying new code changes into Production
• Automating Daily routine checks/jobs in Production
• Act on Day-to-Day House Keeping tasks by using tools & scripts
• Creating Knowledge Articles for known issue and updating them on time-to-time basis
• Keeping an overall eye on Production

This should fall into 2171. But you have put too much ITIL and service management stuff. Your letter should match or describe words given here

http://www5.hrsdc.gc.ca/noc/english/noc/2011/ProfileQuickSearch.aspx?val=2&val1=2171&val65=2174

currently there is 1-2% match hardly.

 

[Jkal]

Thank you!!
Let me read that again (i have already read it 10 times and trying to match mine with what is written there).
I am still swinging between 2171,2281, 2173 and 2174

 

[nishesh3003]

Thanks zstream!

The R & R are:-

• Leading a team of 6 as well as working as shift engineer
• Handling client calls & escalations
• Preparing roster for the team
• Preparing Severity Incidence Report for SEV-I issue.
• Preparing and reviewing multiple reports covering job failures in Production, deployment issues and others.
• Handling Leave requests and appraisals
• Monitoring batch jobs & alerts and troubleshooting including backup and space issues for unix based live real servers.
• Performing preliminary Investigation and troubleshooting.
• Deploying new code changes into Production
• Automating Daily routine checks/jobs in Production
• Act on Day-to-Day House Keeping tasks by using tools & scripts
• Creating Knowledge Articles for known issue and updating them on time-to-time basis
• Keeping an overall eye on Production

This is definitely not 2281.

 

[Jkal]

Thanks Nishesh! Is it 2171? I am just trying hard but description is so vague and general that i am just lost fitting in myself.

 

[nishesh3003]

Thanks Nishesh! Is it 2171? I am just trying hard but description is so vague and general that i am just lost fitting in myself.

You're the best judge Jkal. How many duties do you see fitting in 2171 ?

 

[koolbnda]

You're the best judge Jkal. How many duties do you see fitting in 2171 ?

nishesh please check your inbox..
thank you..

 

[Jkal]

:-\
None to be frank..
I think i have to choose between 2173 and 2174

 

[nishesh3003]

:-\
None to be frank..
I think i have to choose between 2173 and 2174

there you go

 

[Jkal]

Thank you Bro!

 

[PriyaMokshi]

Hello All,

I am a Unix Product/Production Support professional with overall 8 years of Experience.
I know i am pretty late but "better late then never"
So i have decided to give a try and see if i can get thru.

At this point of time, i am confused with what NOC category should i apply my application with?
2171 or 2173 or 2174
I am just very much confused.

It would of a big help if someone can guide me on that.

Thanks a ton!!

Hey Jkal, hope your process has gone through successfully. Can u please let me know the NOC you used for ur job description as i also fall under your category and i am super confused.