Unexpected message on CIC website "Client Application Status"

[Artaud]

Hi,
I sent my application in February 2014 and have been able to access its "Client Application Status" from the beginning. However, this morning when I tried to log on, I received this message:

"We were not able to identify you using the information you provided..."

Has anybody else ever experienced this?

thanks

 

[lovindahubby]

Hi,
I sent my application in February 2014 and have been able to access its "Client Application Status" from the beginning. However, this morning when I tried to log on, I received this message:

"We were not able to identify you using the information you provided..."

Has anybody else ever experienced this?

thanks

You probably put the information wrobg, or missing letter or something.. you have to make sure evetything your entering is correct.. sometimes the site gives problems too.. give it a day or do.. its nothing serious

 

[Artaud]

Thanks. I have been trying multiple times throughout the day, triple-checking the information, and nothing changes... I am going to assume for now that it is a problem with the website.
If anyone else has had this problem, please share...

 

[Evadyrrehs]

Check the little keyboard icon thing on the bottom right of your screen.. Often mine will change from US to Canadian Multilingual Standard which messes up the key values etc..

 

[Artaud]

Thanks for the reply. Unfortunately, that's not it either... I've never had this problem in the past six months. It's very strange.

 

[dave mac200]

which UCI are you trying to use ?sponser UCI OR your UCI ?

 

[elreymateo]

Hi,
I sent my application in February 2014 and have been able to access its "Client Application Status" from the beginning. However, this morning when I tried to log on, I received this message:

"We were not able to identify you using the information you provided..."

Has anybody else ever experienced this?

thanks

yes the same thing is happening to me today for the first time

 

[Artaud]

Hi elreymateo,

the first time for me too! I'm going to assume that there's a problem with the system... keep us posted with your developments....

thank you!

 

[dave mac200]

people use ur PA UCI not the sponser UCI .it will work .

 

[elreymateo]

people use ur PA UCI not the sponser UCI .it will work .

yes, you're right. it does work not using the non-sponsor UCI. But that's a first also.

 

[Artaud]

I am using mine. It doesn't work

 

[mikeymyke]

Not working for me either, I think they're doing maintenance.

 

[Artaud]

It's a relief to hear that other people are having the same problem. Thank you for posting

 

[evelyned]

Same for me. Pretty much logged on everyday with the same details but today it says "we were not able to identify you"

 

[Artaud]

Exactly the same for me. Like mikeymyke says, most likely maintenance.... we'll see