I applied for GCMS notes on 15-Dec and didn't receive by 14th Jan. So I dropped a mail to them on 15th and today I received this response:
"Thank you for contacting the Access to Information and Privacy Office.
We acknowledge that your request is now overdue. According to our records, your request was due on xx january 2016.
We have flagged your request as a priority and the information will be forwarded to you as soon as possible.
We apologize for any inconvenience this situation may cause.
Regards,
Client Service Representative | Représentant du service à la clientèle.
Access to Information and Privacy | Accès à l’information et protection des renseignements personnels
Citizenship and Immigration Canada | Citoyenneté et Immigration Canada
Government of Canada | Gouvernement du Canada"
In short drop a mail to them on 31st day of ordering your notes, someone will surely look into it. Calling on CIC number is pointless because they cannot help us for anything related to GCMS notes.