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Unable to register for citizenship tracker

S

sahibo

Star Member
Jun 7, 2022
72
50
I received my AOR on June 2 after applying online for citizenship. However, I haven’t been able to register for the tracker. It keeps giving me the same error: “Incorrect UCI or application number. Please try again.” even though all the inputs are correct. I contacted IRCC via the webform, but unsurprisingly, they replied with a generic email that didn’t even address the issue.

Is the tracker necessary to complete the citizenship application? I’m a little worried that I will not receive important emails/dates (test/oath/RQ) because I couldn’t register for this tracker.
 
S

sahibo

Star Member
Jun 7, 2022
72
50
No luck. It’s been more than 1 month but I still still can‘t register for the tracker! Nothing on ECAS too.
 
S

scadium

Newbie
Jul 8, 2022
2
0
Oh gosh, looks like we have to wait? Somebody in the forum was only able to register 6 months after receiving the AOR, imagine that!
 
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Reactions: sahibo
F

fsp936

Newbie
Nov 29, 2022
3
1
I created an account on this forum just to post a reply here in case any others find it useful.

I received my AOR Nov 5th and tried every single day since that date to register on the citizenship tracker account. But I kept getting the same "wrong details" type of error even though my details were as per IRCC's email. Filling out web form (technical difficulties category) was also not helpful, I did get a response from an agent but it did not even address the registration issue, just a standard response to go to the help centre.

I just tried registering today and I failed again

AND THEN
I tried registering via the browser on my phone (android using chrome browser in my case) and the registration went through immediately! I received my security code in my email within a few minutes and can now successfully sign in, even via my computer.

tl;dr - if you cant register, try registering using your phone. that worked for me
 
A

abd1987

Newbie
Apr 29, 2022
7
5
fsp936 said:
I created an account on this forum just to post a reply here in case any others find it useful.

I received my AOR Nov 5th and tried every single day since that date to register on the citizenship tracker account. But I kept getting the same "wrong details" type of error even though my details were as per IRCC's email. Filling out web form (technical difficulties category) was also not helpful, I did get a response from an agent but it did not even address the registration issue, just a standard response to go to the help centre.

I just tried registering today and I failed again

AND THEN
I tried registering via the browser on my phone (android using chrome browser in my case) and the registration went through immediately! I received my security code in my email within a few minutes and can now successfully sign in, even via my computer.

tl;dr - if you cant register, try registering using your phone. that worked for me
Click to expand...
Can you please share the link of the tracker you used on mobile?
 
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