Hmm, delay expected, my mom applied by paper too and she got hers in 14 days, but that's before the STRIKE happened.
If this case, if u need it urgently i strongly suggest you go to SGVO in person, bring your passport and enquire the status of application, another option is authorize your friend/relative in SG to obtain your application information in SGVO.
If you need representative, u need to fill up some form....
hope this help...all the best to u!