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TRV: Biometrics completed but not linked

Ktxbbd

Full Member
May 26, 2021
38
6
Good day. I received an email from cic asking me to pay the biometrics again. I have already completed my biometrics last March 5, 2021, and from my understanding, they are valid for 10 years. My biometrics are not linked to my second application yet. They even gave me a different UCI. (not the ones that I received during my first application and which I included in the documents I submitted in my second application).

According to the request letter, after submission of the required additional documents, I will receive further instructions within 24 hours. According to the gckey account, once I have uploaded the document requested, I will receive a confirmation. However, I did not receive any notification.

Timeline is as follows:
1st TRV app: March 2, 2021 (gckey)
Biometrics completed: March 5, 2021
2nd TRV app: Sept 18, 2021 (gckey)
Decision: Waiting, nothing changed in my gckey account other than they ask me to pay biometrics again

Has anyone else experienced this?
 

Aftabshah2565

Star Member
Apr 27, 2021
62
4
Good day. I received an email from cic asking me to pay the biometrics again. I have already completed my biometrics last March 5, 2021, and from my understanding, they are valid for 10 years. My biometrics are not linked to my second application yet. They even gave me a different UCI. (not the ones that I received during my first application and which I included in the documents I submitted in my second application).

According to the request letter, after submission of the required additional documents, I will receive further instructions within 24 hours. According to the gckey account, once I have uploaded the document requested, I will receive a confirmation. However, I did not receive any notification.

Timeline is as follows:
1st TRV app: March 2, 2021 (gckey)
Biometrics completed: March 5, 2021
2nd TRV app: Sept 18, 2021 (gckey)
Decision: Waiting, nothing changed in my gckey account other than they ask me to pay biometrics again

Has anyone else experienced this?
Contact them through web form , if still problem is not solved, then reapply. Because your UCI number should be same,. Then it will pickup all your previous data and biometrics.