To request additional TRF’s after writing the IELTS test the candidate must complete the Application for the Issue of Additional TRFs and the TRFs-Payment Authorization Form and either e-mail, mail or fax them into the IELTS office. Candidates who have taken the IELTS test over 30 days prior to requesting the TRF must pay an additional $20.00 TRF fee for each additional TRF. Once received at the IELTS office, the Request for Additional TRF’s will take 3-5 business days to process and the candidate will receive an email to notify them that it has been sent out.
Note this is processing time, so it wouldn't include delivery. If processing it taking longer - contact them to complain. Send a formal letter / e-mail of complaint, and call also.
http://www.ieltscanada.ca/contact.jsp