Because i have the same case, and planning to travel at December, i have emailed China southern airlines with this message:
Dear airlines,
I’ planning to travel to Malaysia soon using your airlines.
My targeted ticket route is: Toronto > CAN Guangzhou > KUL.
Flights numbers: China Southern CZ312 and China Southern CZ349
My Questions are:
Is there any reason to prevent me for boarding on that flight?
Would I need a transit visa in CAN?
Providing that:
I have a valid refugee travel document issued by Canada (not passport)
I have a Malaysian valid visa
Transit duration is less than 12 hours in CAN
I’ll be booking a return ticket
Thanks in advance for your feedback
Best regards
and this was their reply:
Dear passenger,
Because different countries have different entry and exit requirements for passengers holding different licenses, please consult the local embassy or exit & entry administration to confirm relevant visa matters before purchasing tickets and going for a trip.
Thank you for selecting China Southern Airlines.
Tips:
If you still have any other questions, please directly reply the original email, without need of deleting its content, or call the official customer service hotline 95539(Domestic hotline)、+86-4008695539(Overseas hotline) or log in the official website ,www.csair.com, beaware of fraud. 【China southern airlines】
China Southern Airlines Customer Service Hotlines:
95539 (domestic)
+86-4008695539(international)
Email:flychinasouthern@csair.com
Website:www.csair.com
Dear airlines,
I’ planning to travel to Malaysia soon using your airlines.
My targeted ticket route is: Toronto > CAN Guangzhou > KUL.
Flights numbers: China Southern CZ312 and China Southern CZ349
My Questions are:
Is there any reason to prevent me for boarding on that flight?
Would I need a transit visa in CAN?
Providing that:
I have a valid refugee travel document issued by Canada (not passport)
I have a Malaysian valid visa
Transit duration is less than 12 hours in CAN
I’ll be booking a return ticket
Thanks in advance for your feedback
Best regards
and this was their reply:
Dear passenger,
Because different countries have different entry and exit requirements for passengers holding different licenses, please consult the local embassy or exit & entry administration to confirm relevant visa matters before purchasing tickets and going for a trip.
Thank you for selecting China Southern Airlines.
Tips:
If you still have any other questions, please directly reply the original email, without need of deleting its content, or call the official customer service hotline 95539(Domestic hotline)、+86-4008695539(Overseas hotline) or log in the official website ,www.csair.com, beaware of fraud. 【China southern airlines】
China Southern Airlines Customer Service Hotlines:
95539 (domestic)
+86-4008695539(international)
Email:flychinasouthern@csair.com
Website:www.csair.com