Please, do not blame your wife for such a mistake. Sometimes our memory plays with us. Everything you have to do right now - just wait. But not too long. If you did not get any responses in three months, you have to send them a letter. Do not call them. The call centre has no other information as you can see on your file. The letter is a better solution (always!!!). When they got your letter they will open your file and double check on everything. Usually, this is work for a supervisor or senior officer. And one more... All clearances have the time frame, especially for CIC. They are getting all information from Police, Border and others ELECTRONICALLY! Exception for Police Clearance Certificates issued abroad.