Track your PR card timeline and processing times here

[One_Topsy]

Landed on Jan.15th, re-submitted photo on March 15th, received PR Card on August 2nd finally~

What???????

 

[mohsin.sadi]

Hi,

CIC sent an email saying my photos were not up to their standards and asked for new photos. Does this mean I have to wait another couple of months again or it will be faster this time?

Thanks,

Hi,
After 3 months of waiting I have also received email to send the new photos, I am wondering too, how long it will take to get the PR card now.....
Thanks

 

[temzmama]

I landed April 30th and yet to get my PR card. I wasn't worried until recently when I realized it has been over 3 months. Is the request for a new photo sent to ones email or by post? I am currently out of Canada, is there a number I can call to follow up on the PR card?

 

[Ally2015]

I landed April 30th and yet to get my PR card. I wasn't worried until recently when I realized it has been over 3 months. Is the request for a new photo sent to ones email or by post? I am currently out of Canada, is there a number I can call to follow up on the PR card?

I got an email. Try calling 1-613-944-4000

 

[One_Topsy]

I landed April 30th and yet to get my PR card. I wasn't worried until recently when I realized it has been over 3 months. Is the request for a new photo sent to ones email or by post? I am currently out of Canada, is there a number I can call to follow up on the PR card?

Email. You should definitely call and find out

 

[MrTee]

Can anyone please share what does it say in the photo request email and what is the photo specification they asks for ?

TIA

 

[bellaluna]

Can anyone please share what does it say in the photo request email and what is the photo specification they asks for ?

TIA

Sir, Madam, This letter is to inform you that your Permanent Resident (PR) Card cannot be issued without a compliant/acceptable photo. The photograph provided does not meet the required specifications. It is therefore impossible to produce the card until you provide the following: You must send: Two (2) new photos Your photos must meet the specifications set out in the attached document. If we do not receive the requested information within 60 days of the date above, your application for a permanent resident card will be considered abandoned. Please return this letter and photos by mail to: Case Processing Center - Permanent Resident Card PO Box 4500 PRC Mailroom Sydney, Nova Scotia B1P 6L1 Should you have any questions or require assistance, please visit our website at www.cic.gc.ca or contact your service provider organization. Thank you.

Guess this is the same document, as cited in the PPR letters:

http://www.cic.gc.ca/english/information/applications/guides/pdf/5445EB-e.pdf

 

[zanny]

Just got off the call with the CIC. After 60 days they say that photos are not per the standard

Now i will have to resend the photos and I don't know how many more months will they take to process this.

I am back in India for some work and now I can't travel back. May be using the US border is my only solution now

 

[MrTee]

Guess this is the same document, as cited in the PPR letters:

http://www.cic.gc.ca/english/information/applications/guides/pdf/5445EB-e.pdf

Thanks for the info, do you know if they use the photo that we submitted online during e-pr or after PPR.

bexause I believe the photo requirements has changed after my AOR

 

[bellaluna]

Thanks for the info, do you know if they use the photo that we submitted online during e-pr or after PPR.

bexause I believe the photo requirements has changed after my AOR

After PPR, they use the bigger 50x70mm. Not the 35x45mm online.

 

[MrTee]

After PPR, they use the bigger 50x70mm. Not the 35x45mm online.

So for pr card which one do they use ?

 

[bellaluna]

So for pr card which one do they use ?

After PPR, they use the bigger 50x70mm. Not the 35x45mm online.

 

[MrTee]

+1 sleepy

 

[temzmama]

I got an email. Try calling 1-613-944-4000

Thanks. Just called the number and was told I need to send another passport photo. After 3 months, no email....nothing.

 

[CanBC]

I took mine at London drugs.
They give you a checklist that it meets CIC standards
date and time stamp at the back of both photos
provision for your name and DOB
and they tell you to bring it back if CIC rejects it - they will retake it for free and give you a store gift card. Sounds like they know what they're doing to me

I did mine there as well and kept the receipt .

Good to know I can do that if CIC rejects my photos