I called IRCC again ( don’t know why I did that since I already knew it wouldn’t resolve anything lol), but one interesting thing is, when I mentioned my 17+ months of waiting vs the 12 months ‘established timeframe ‘ the agent didn’t say it’s the average or its true for 80% of applications like they always did in the past, instead she said there were too many applicants and it would take longer for many of them, and she didn’t understand why IRCC hasn’t updated the ‘established timeframe ‘.... guess soon they will change it to 24 months just to shut people up