Try at different times a day ! sometimes you call now and it tells you "we are experiencing high volume of calls and unable to transfer your call an agent" and if you call one minute later you wont hear that and you will be able to get in.dowhile said:Congrats on all of you who saw your case moving along. But I have a question to ask. My app was delivered by VW, as many of you should know, it should be in the very first few batch. My online E-Cas shows App Recieved ages ago, but I have never receive any form of AOR(both regular mail and e-mail), not to mention any update for my case. Should I be concerned? Is there anyone experiencing the same?
If my case is standstill, then that tells me CIC is not working strictly FIFO, just for all of you for the record.
I tried to call the call center everyday, but it was always "we are experiencing high volume of calls..... "stuff, and I seriously doubt it would help me since I don't even know my file number....
Any of you would have any suggestions for me at this point?
their contact center phone system is programmed in a way that if they have total number in their queue is = or > to lets say 100 call then their automated system will deny you getting in as a new call however from the moment the calls in queue become lets say 99 or < then they will place you in the phone queue ! so it really depends when you call and how lucky you are but i guess Thursday and Friday is the best chance for you to hit the pot !
i cant believe we are running this forum and we are doing all these efforts to help each other while the government who is collecting ridiculous fees and taxes should be doing this and make everyone's life way easier.