Hi everyone.
I'm August 2020 applicant and my applicastion was started proccessing on June 27, 2021. I checked it on ECAS.
But I still can't link my application to gckey account. I try it more than hundred times but everytime this message is shown that my application was not found based on tbe information I provide.
So I sent a webform to ask IRCC why I can't link my application to gckey account. After a while I got this response by email and it confuse me more.
Do you have any ideas what should I do? And what they exactly mean by this email? Does anyone experince similar issue?
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We have verified the information provided in the web forms submitted and regret to inform you that we are unable to process your enquiry nor attach any of the associated documents (if applicable).
The
Privacy Act ensures that a person's identity and personal information are protected. The email address provided in the web forms is attached to numerous individuals therefore, we have concluded that we are not communicating with the concerned clients.
In order to respond to your enquiry, each client must provide their written consent to IRCC by completing the
Use of a Representative form and submitting it via the
IRCC Web form. You may also contact the appropriate
governing body to verify that you are a member in good standing.
Please make sure to enter your client’s information under the
Applicant Information section and your information under the
Enquirer Information section.
A few useful tips
- If your request is for an outside Canada application, we invite you to contact the responsible Canadian Visa office directly in order to add a representative or designated individual.
- A separate form is required for each individual you wish to represent, even if they are part of the same application.
- If you already provided a Use of a Representative form, we may have not received it properly. Please resend the form and make sure to fill out all sections of the form correctly.
- If needed, more information on immigration and citizenship representatives is available for you on our website.
