We are at the end of the process for your application for permanent residence in
Canada. Since the beginning of the pandemic in March 2020, IRCC has had to stop in-
person services to protect the health and safety of clients and employees. The
Department has come up with innovative ways to conduct business. Confirming
permanent residence (PR) status without an in-person interview through a new and
secure PR Confirmation Portal is one of these new improvements we are happy to offer
you today.
Through the PR Confirmation Portal:
You will confirm you currently live in Canada
You will provide your current address in Canada (we’ll send your permanent
resident card in the mail to this address)
You will submit a recent photo (JPEG or PNG formats are accepted) which we’ll
use to print your PR card
IRCC will upload your document that proves your new PR status you will be able
to use this document while you wait for your first PR card that will come to you in
the mail
Important notes:
You and every dependant included in your application need to be in Canada to
use the portal. If you or one of your dependants currently live outside Canada, let
us know by replying to this message (click on reply): IRCC.ClientPortal-
PortailClient.IRCC@cic.gc.ca.
You, as a client, will have to access the portal yourself. If you’re a representative
receiving this message, please forward this email to the clients you represented
for their PR application until they were approved.
A principal applicant can have more than one profile under their account in this
portal. As the principle applicant, you’ll act on behalf of your minor dependants.
Profiles for your dependants, who were under 18 years of age at the time you
applied for permanent residence, will be created under your profile.
Other dependant(s) included in your application, including a spouse/partner and
dependants 18 years old or older at the time you applied for permanent
residence, can either:
o allow IRCC to create their account under your principal applicant account.
You will then act on behalf of them.
or
o give their own unique email address (e.g. gmail, hotmail, etc.) for IRCC to
create a new account and complete the steps on their own.
Let us know:
You must inform us immediately via the IRCC webform of any of these changes:
marriage or common-law union, divorce, annulment, legal separation
death of
o the sponsor
o the principal applicant or
o any accompanying family member
birth or adoption of a child, including grandchildren born to dependent children
you (the principal applicant) or any of your family members have been charged or
convicted of a criminal offence
What you need to do next:
Reply (click on reply) to this email (IRCC.ClientPortal-
PortailClient.IRCC@cic.gc.ca) and give us your personal email address.
Confirm which option (A or B) in section 3 above you are choosing for your other
dependant(s) included in your application (spouse/partner and 18 years or
older at the time you applied for permanent residence):
o If option A, no further email addresses are needed.
o If option B, provide a unique email address for every dependant included
in your application (spouse/partner and 18 years or older at the time you
applied for permanent residence).
In your response, for yourself and for each member of your family, copy and
paste this template and fill in the information (*verify passport for the dates and
location):
Name:
UCI:
Email (as set out in this message):
Original entry date:
Date of last time entered Canada:
Location(Port of Entry):
If you can’t access online tools such as the portal due to accessibility issues or special
needs, contact us by replying (click on reply) to this message: IRCC.ClientPortal-
PortailClient.IRCC@cic.gc.ca.
Sincerely,
Etobicoke
Immigration Refugees and Citizenship Canada
IRCC.ClientPortal-PortailClient.IRCC@cic.gc.ca