@ Algerina: No, there is no trick to it. I entered my Sponsor's last name, his DOB and place of birth. Obviously the first letter of the last name is a capital letter, but I assume you know that. ;-) I would call them to see what's going on. Never hurts to ask politely. =)
@ badhet: I m not sure how to help you. Just wanted to let you know that it is considered rude to post in all CAPITALS... ;-)