I called today and I received very worrisome response from the person I spoke with. Basically I told her that my application was received on July14th and she told me that she can't see it anywhere (I assume she meant the internal computer system). She then put me on hold and when she returned, asked me for the tracking number, my wife name and the receipt number. Than she told me that she will send a request for investigation. She also told me that she will not have any further information for 30 days after she sends it.
I don't know what to make out of it. Do the phone staff actually have any information whether the application was physically received? Because she definitely sounded like she should have information but she does not. Did they lost my application or somebody's dog eat it???
Dose anyone know how the internal procedures are?