Hi Teni,
I've read your post of 1 April, 2013 regarding the mail you received from the Accra visa office. Could you please update me what has happened to your spouse's application since you received the mail? I am in the same situation as you. My spouse and I respectively received the same kind of mail (exact wordings) from the visa office.
Since the visa office strongly recommend the use of DHL return envelope to send the passports and other required documentations for the visa, we opted for this. My spouse sent all to Accra on 3 April, 2013 and we were able to verify through tracking that the parcel was received there on 5 April. At a point the courier company, DHL, asked that my spouse give them a letter of authority to enable them pick up the return parcel. For clarification purpose, my spouse sent a mail to the visa office to confirm this procedure and they replied as follows: "Hi, you will be notified by email when visas are ready for pick-up so you can advise the courier company by providing them with your file number to pick it up. Thank you"
It has been a month now that the passports and the required documentations were sent but my spouse has not received the return parcel or any information from the visa office.
My question is to know if your spouse followed the DHL path too and if he's received his visa. Also I wish to know how long it took between the time he sent the parcel to Accra and when they issued him the visa and he received his return parcel.
Thank you