CDNPR2014 said:yes, it's an online bank. No, it's definitely not the same as Tangerine - i've used that in the US.
they have bank locations at superstore and loblaws. they have atms at the locations and associates to help with issues. it's not a typical bank teller type of bank. the only reason to need to go to the location is to deposit or withdraw cash, which for me is easy because it's at my local superstore. you can also use cibc atms without fees. cheques can be be deposited through the mobile app. it's pretty awesome. plus, your bank card can be used for pc points. The one negative is they don't have any credit card options for newcomers, so i haven't been able to qualify for one yet.
Does PC offer a Visa Debit card that can be used online/in stores as standard? I can see that paper statements are charged but do you get e-statements and can these be verified/stamped and and can one get bespoke bank letters from CIBC, or are they a completely separate organisation that does't deal with PC customers? Do you have any experience with ordering a bank draft or international wire transfer?
Generally, what are the pitfalls and things to be wary of with online accounts? Are there any hidden charges that can creep up?
PS. do you know anything about Tangerine's "email transfer" (as opposed to Interac e-transfer)?