that's true - you should call CIC call center - if you happen to do - ask if your test results are updated.
since It is one year wait - you can call the agent to send a note to your local office and ask whats the delay.
Good luck
I had took the exam in september 2013 and received the RQ in Nov and send it back in Dec 2013.
Every time I call they tell me there is still no decision and they have untill march 2015 to give me an answer