Technical difficulty in applying the Canada Visa for my parents

[JitinPSingh]

Hi Guys,

I am facing a technical difficulty in applying the Canada Visa for my parents.
I am in process of applying the Canada Visitor Visa Application(Online) via IRCC Portal under Category "Unite with immediate family members who is Permanent Resident of Canada".
Background Information - I have a valid US Non Immigrant Visa( Issue Date: 15 Feb 2017 and Expiry Date: 13 Feb 2027) on my old passport( Issue Date: 08/11/2010 and Expiry Date: 07/11/2020).
I faced below technical difficulty where on page "Personal Details", there is a question about US Visa ie Are you using a different passport for this application than the one you used to get your US Non Immigrant Visa
and if yes, please provide that Passport Issue and Expiry Date.
To answer this question ie to select Issue Date and Expiry Date of my old passport, Online IRCC Portal is not showing dates older than 10 years from today.
My old passport issue year is 2010 and its not giving me option to select the year 2010 and it is mandatory field. Similary for expiry date..
I am not able to move forward for my VISA application.
Can you please help with above question as soon as possible so that I can continue with visa application and come to canada to meet my immediate family members.

Would apprecite if somebody can help me with this.

Thanks a lot for your help and support
Jitin Pal Singh

 

[ipkonfig]

Send a direct message to IRCC via their twitter for technical support.

 

[JitinPSingh]

Thanks

 

[FSW_Applicant2014]

Thanks

Hello,

did you get any response from IRCC on your query? I am in the same exact situation.

 

[JitinPSingh]

I did not get response on webform but got some on twitter where they are saying that they are looking into the issue.
1/2 Hi. We’re working on resolving the issue. If you want to continue with an application right now, we encourage you to apply with an IRCC secure account: https://canada.ca/en/immigration-refugees-citizenship/services/application/account.html….

2/2 If you’re applying for one of the reasons listed here, make sure to include “COVID-19” on your IMM 5257 form, in the “Purpose of my visit – Other” field, on page 3: https://canada.ca/en/immigration-refugees-citizenship/services/visit-canada/apply-visitor-visa.html

I am still waiting for issue to get resolved.