Come join me and have fun watching my pain, agony and frustration as I go through the surrender certificate process. I will be updating this as things move (or may be they don't). You're welcome to share yours if it helps to make you feel better.
Sent two surrender certificate applications for me and my wife. Reached BLS Brampton on March 18th, 2025.
1. The morning of March 19th, 2025 got one email on my address from BLS. Except, that email was for my wife and not for me. These applications were submitted in two separate envelopes and hers had her own email. I did not get any email for my application, neither did she.
2. Anyways, my wife's email said the following:
4. When I checked my application status, it did not have this grave error but my DOB was the date the application was received. https://filebin.net/6zdx868ydfozn89m/SCR-20250319-khna.png
I suspect, someone more stupid than a blocked sewage pipe, when they were updating the status for my wife's application might have selected her name that popped up from previous case? Perhaps they simply didn't want to re-type her info. That's the closest guess I can take. However, that still doesn't explain why the email was sent to me and not her. Regarding my DOB mix up, I doubt anybody there cares (or is capable enough to determine) which date goes in which field. They just do whatever.
I had zero trust in security and privacy practices of BLS but at this point, I can confidently say, if a bad actor wanted access to our records, they'd rather get it themselves. At least that way they would be confident those records are correct.
Stay tuned for more misery, I'm sure it will only get better.
Sent two surrender certificate applications for me and my wife. Reached BLS Brampton on March 18th, 2025.
1. The morning of March 19th, 2025 got one email on my address from BLS. Except, that email was for my wife and not for me. These applications were submitted in two separate envelopes and hers had her own email. I did not get any email for my application, neither did she.
2. Anyways, my wife's email said the following:
3. I wasn't sure whether they're saying the application was received or whether the application had missing documents so I logged on to BLS site to track the status. To my surprise, the status was for an application dated 2021-06-04. I'm sorry WHAT? It also said the application was already dispatch via Purolator and had tracking number (of course that tracking number didn't work) https://filebin.net/6zdx868ydfozn89m/SCR-20250319-khcs.png
4. When I checked my application status, it did not have this grave error but my DOB was the date the application was received. https://filebin.net/6zdx868ydfozn89m/SCR-20250319-khna.png
I suspect, someone more stupid than a blocked sewage pipe, when they were updating the status for my wife's application might have selected her name that popped up from previous case? Perhaps they simply didn't want to re-type her info. That's the closest guess I can take. However, that still doesn't explain why the email was sent to me and not her. Regarding my DOB mix up, I doubt anybody there cares (or is capable enough to determine) which date goes in which field. They just do whatever.
I had zero trust in security and privacy practices of BLS but at this point, I can confidently say, if a bad actor wanted access to our records, they'd rather get it themselves. At least that way they would be confident those records are correct.
Stay tuned for more misery, I'm sure it will only get better.