Super Visa without stamp (Program delivery update: Super visa guidance – June 18, 2018)

[lidehua7]

Hi，guys, how’s going?

My parents came to Canada on 18-Sept.-2018 with Super visa (PG-1).They went through inspection kiosk, so there’s no stamps on their passports. Now I do confuse the length of stay.

CIC updated Super visa policy on June 18, 2018 which changed Initial to each entry the holder can stay up to 2 years.

But they also say “you can only stay in Canada for up to 6 months” without the stamp.

So I called CBSA three times already and got the same answer: you can stay here for 2 years as long as you have PG-1 visa. Since the kiosk has been used, no stamps anymore.

However, my friend called CIC yesterday and had different answer from a agent: you can only stay in Canada for up to 6 months if there is no stamp.

I tried to call CIC again, again and again, but they are always busy.

Could somebody give me a help to figure out this issue, or tell me a CIC contact email address?

Thanks a lot.

======================
From CIC website:
“Program delivery update: Super visa guidance – June 18, 2018
The guidance for super visa holders has been updated to reflect that each entry to Canada should be for a duration of up to 2 years and extensions should be for 1 year. Specific instructions for border services officers and processing offices in Canada have been updated.”


“If you have a super visa
If you enter Canada on a super visa and the border services officer puts a stamp without a date in your passport, you can stay for 2 years.

Length of stay decided at a primary inspection kiosk
If you go through a primary inspection kiosk, the officer may not stamp your passport at all. In this case, you can only stay in Canada for up to 6 months from the day you first enter Canada, or until your passport expires, whichever comes first.

If you need a stamp in your passport as proof of entry into Canada, you have to ask a border services officer after you finish at the kiosk.”

 

[lidehua7]

Finally I contacted CIC agent and got answer from them:

Good day,

Thank you for contacting Immigration, Refugees and Citizenship Canada. As discussed, you will find below complementary information to our conversation:

Super visa - Length of stay - Less than 2 years

The parent and grandparent super visa can allow eligible parents and grandparents to remain in Canada for an authorized period of up to two years on each entry.

However, if there is:

• A stamp in your passport and a handwritten date, or
• A Visitor Record was issued to you:
  • it is important you leave the country on or before the date indicated on it.

• A stamp in your passport, but no handwritten date,
• No stamp in your passport, or
• You did not require a passport to enter Canada:
  • it is important you leave the country two years from the date of your entry.

To extend your stay in Canada as a visitor or to obtain a Visitor Record:

• You can apply by mail or online before the expiry date of your current status,
  • we recommend reading the instruction guide first, it will assist you to fill out the form and it will give you the address where to mail it.
• You are authorized to stay in Canada until a decision is made.

For my understanding that super visa holder can stay in Canada for up to two years even there is NO stamp on his passport.

Is that correct?

Thanks.

 

[Bryanna]

Finally I contacted CIC agent and got answer from them:

Good day,

Thank you for contacting Immigration, Refugees and Citizenship Canada. As discussed, you will find below complementary information to our conversation:

Super visa - Length of stay - Less than 2 years

The parent and grandparent super visa can allow eligible parents and grandparents to remain in Canada for an authorized period of up to two years on each entry.

However, if there is:

• A stamp in your passport and a handwritten date, or
• A Visitor Record was issued to you:
  • it is important you leave the country on or before the date indicated on it.

• A stamp in your passport, but no handwritten date,
• No stamp in your passport, or
• You did not require a passport to enter Canada:
  • it is important you leave the country two years from the date of your entry.

To extend your stay in Canada as a visitor or to obtain a Visitor Record:

• You can apply by mail or online before the expiry date of your current status,
  • we recommend reading the instruction guide first, it will assist you to fill out the form and it will give you the address where to mail it.
• You are authorized to stay in Canada until a decision is made.

For my understanding that super visa holder can stay in Canada for up to two years even there is NO stamp on his passport.

Is that correct?

Thanks.

CIC call centre agents often give out incorrect information.

It would be best to either contact CBSA or your parents' local visa office for clarifications

 

[lidehua7]

Thanks, dude.

I called CBSA three times already before I contacted CIC and got the same answer: you can stay here for 2 years as long as you have PG-1 visa. Since the kiosk has been used, no stamps anymore...

But they also let me call CIC for double check. Then I talked with CIC agent and got above email.

That word "However" really really confuse me.

Thanks again.

 

[Bryanna]

I called CBSA three times already before I contacted CIC and got the same answer: you can stay here for 2 years as long as you have PG-1 visa. Since the kiosk has been used, no stamps anymore...

But they also let me call CIC for double check. Then I talked with CIC agent and got above email.

That word "However" really really confuse me

The key point here is NOT the two years' stay on the first super visa entry, but whether or not it would be 2 years' stays on subsequent entries as well

 

[Chathumini]

Finally I contacted CIC agent and got answer from them:

Good day,

Thank you for contacting Immigration, Refugees and Citizenship Canada. As discussed, you will find below complementary information to our conversation:

Super visa - Length of stay - Less than 2 years

The parent and grandparent super visa can allow eligible parents and grandparents to remain in Canada for an authorized period of up to two years on each entry.

However, if there is:

• A stamp in your passport and a handwritten date, or
• A Visitor Record was issued to you:
  • it is important you leave the country on or before the date indicated on it.
• A stamp in your passport, but no handwritten date,
• No stamp in your passport, or
• You did not require a passport to enter Canada:
  • it is important you leave the country two years from the date of your entry.

To extend your stay in Canada as a visitor or to obtain a Visitor Record:

• You can apply by mail or online before the expiry date of your current status,
  • we recommend reading the instruction guide first, it will assist you to fill out the form and it will give you the address where to mail it.
• You are authorized to stay in Canada until a decision is made.

For my understanding that super visa holder can stay in Canada for up to two years even there is NO stamp on his passport.

Is that correct?

Thanks.

Could you please provide the email address