Subject Matter Expert/Process Enabler - NOC HELP

[saurabhw]

Hi All,

I am creating a profile and i have a question about my NOC CODE

I am a Subject Matter Expert/Process Enabler in Telecoms BPO. I am not sure what my NOC code is.
I have narrowed it down to NOC B 2281

Some of my responsibilities are-

• Work on escalations.
• Do quality audits for Other associates.
• Floor support.
• Manage Team in absence of Team Leader.
• Make reports for the Team.
• Manage the queue.
• Manage Team Exceptions.
• Work on a specific Mail box in regards to Business orders which are stuck.

i would really appreciate if you could point me to the right direction. Also if anyone has ever used this before , please send me the sample of letter of employment for my reference.

 

[dgeorge]

my situation is the same right now. did you ever get to applying to any program? did it work?