I recently applied for a student permit and first week September, my papers were lodge with the help of a visa agency where i submitted all necessary requirements. I paid them with the required embassy fees along with their "professional fees". Unfortunately, last week they called and told me my application was denied. Now my problem is they couldn't tell me what are the reasons for the denial for the reason that it is/are not stated in the denial letter. At the same time they wouldn't give me my account and password for my files in CIC. Is it true that when a persons' application is denied the reasons are not stated? Isn't it my right to know my account in CIC? Thank you.