Okay guys listen up!
This is what happened to us. We had sent our passport via Aramex which was received on the 27th of oct. today had been 14 working days and we sent them an urgent email to which they responded that they sent the PP back on the 3rd of nov! we had been calling aramex everyday and there was nothing under our name phone number anything. we didn't have a return awb. as soon as ADVO sent us the aramex awb we tracked it and it had been sitting in our local khobar branch since the 9th! hubby went immediately to pick it up and asked why they didn't tell us and the guy said "Wallah no one tells, everybody comes themselves!" hubby left with the passport. but now u guys can imagine that no one is trustworthy nor embassy or aramex. they will not contact you, everything is so random! Alhamdulilah so relieved!