thanks once again. I will then send them again a copy of the BC they requested and a copy of the declaration form. In the letter that I am going to make, how will I explain to them I haven't got any custody papers without mentioning our divorce settlement? Shall I just tell them that I have The declaration formed signed by my EX which is a clear indication he is allowing the child to come to Canada and live with me permanently. Another thing, the child is turning 16 already this coming October, if I go to the court get custody agreements done, as I know in the Philippines it will take years before a decision is made. The child might be 18 years old then and the custody agreement is not done yet. I find it pointless to do this because after two years the child wont need permission from her father anymore. She can then travel here without going through custody issues. I wonder if I can include that in the letter? What else can I mention in the letter which could convince VO I don't need to secure custody papers? this is a bit tough, thank you guys for your helpSous02 said:As another person suggested include your declaration and write a letter explaining your circumstances. Clearly make note of the declaration signed by your ex. I would not talk about why your divorce settlement does not deal with custody as that may open a can of worms. That is me trying to understand what may be the issue from the VO's point of view. Given that they asked for information that you already included I am inclined to believe they have misplaced the original documents.