Thanks for feedback , In same house I live one 60 year old did send his application through agent on Oct2020 and only received File number till now ! His case his complicated, long ago his case was rejected cause he was living in Pak as Gov officer !This will be further "Heart Crushing" news for you. But the fact is a lot of people before you are still waiting. For example in my case: Aug 2020 Applicant, SA approval in Feb 2021, and waiting since then. I know some May-June-July 2020 applicants (From the facebook group) are still waiting for the medicals after SA. Some say the overall processing time these days is approx 18 months.
after receiving generic Email of Covid-19 delay letter, I in desperation did web form reminding them rule about Their Priority for Canadian Citizen aboard to bring them back as My son is Canadian Passport holder 3 year old and can not travel without his mother, Response I got , was Positive asking me to send again full details of my case ! on web form ! And also Assuring me 12 month timeline in same letter.
Then few day later I received on 29 April my SA.
So It got me Confused that Things are running smooth and faster in my case ,,, OR should I Reply on Web form to that agent ? to help in my case.