Is your MP Brian Masse by any chance?So once you contact your MP you may have to a few times and give your emotional story and once they send a document for you and your husband to sign they will then start messaging them and getting monthly updates basically they try to keep up so your file will then be pulled from the bottom to the top of the list. I understand completely that in most cases this isn’t fair however it does work and for me its much needed and can help others if you decide to do it as well just make sure you can feel the pain in the writing so it pulls on heart strings.