I posted this on another thread but did not get a response so I am hoping someone here can assist.
My wife completed her biometrics in March 2020. Last week they asked her for proof of recent contact, new police certificate (because they are only valid for 3 months) and new biometrics. I was surprised that they asked her for biometrics since she already completed her biometrics in March and was given a biometrics enrollment number.
They did not give us a clear answer when we asked them why did we have to do another biometrics. They simply said that they could not find her biometrics file which does not make any sense because we showed them the biometrics number for March 2020, which is of course valid for 10 years.
I have two questions:
1. Will there be a delay in her application because if the new biometrics number with a later date?
2. What possible reasons are there to redo biometrics?
Thanks in advance