Hey, I know this is awful. I've had to make some difficult phone calls today to very disappointed clients. But please don't state what CIC "will never" do. You have no idea what they will or won't do. CIC is not the well-oiled machine you imagine it to be. The call centre is fill with a bunch of well-meaning clerks who are given a few days of training and access to the Act and Regulations. These well-meaning individuals are then thrown to the wolves and have to try to answer the questions of very stressed, sometimes hysterical individuals who have very little understanding of immigration law. These poor clerks are often the LAST people to know what's going on in the Department yet they are on the front lines. What a terrible job that must be! I suspect that's why they have a very high turnover as well. They're poorly trained IMHO, have to deal with questions they don't know how to answer, and often give incorrect information. So while your faith in these brave clerks at the Call Centre is admirable, as a Canadian and an immigration practitioner, I see it as a waste of my tax dollars and wish they would give these people the training they need to actually be able to provide the help they are trying to give.
If you knew the applicable law you would know that the information is not irrelevant to the Canadian Experience Class. Yes, it is probably unnecessary for the letter to provide a re-cap of the Ministerial Instructions but definitely not irrelevant.
So if it makes you feel better, go on believing it's fake. I wouldn't blame you really. It's pretty horrible the way they mis-managed this CAP system but yet is EXACTLY the same as how they managed the FSW caps for various NOC codes in 2012. If anyone is still around from those days, they will remember this same kind of thing happening.
Thanks scylla!
