NOC 2282 User Support Technician, [It’s basically an IT support person in the company who can help people in the company deal with computer/internet problems. An IT support person essentially exist in most organizations where there are servers or networks] Responsibilities :
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Emulate or reproduce technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• May supervise other technical support workers in this group.