Application received: oct 7I think GC Key is the most appropriate way to provide documents or webform.
Could you please provides what the documents they have ask and what is your time line.
AOR: nov 6
Bio request: Nov 21
RCMP Criminal Record Check Request: Nov 21
SA: Nov 22
Bio completed Nov 26
File moved to Singapore: Nov 28
RCMP Criminal Record Check Submitted through GCKey online account: Dec 16
AOR2: received on Dec 20 though it mentioned Dec 4 in the letter
Medical request: Jan 17
I dont remember exactly when but it was about 2 weeks after i submitted the RCMP check through GCKey, the status said we have received the additional document, and this morning the status changed to not applicable but then this afternoon it changed to we need additional document with a new message in my GCKey requesting for RCMP Criminal Record Check again. When i clicked on the view submitted or upload documents, it gives me a new directory to upload the RCMP check with a statement: replacement needed. The old directory was still there saying replacement uploaded.
The confused part is that it doesn't mention in the letter message why they asked for this same doc again. I am confused and dont know if i should re-scan and re-uploaded assuming the uploaded file earlier was not readable for them, or if there was anything wrong with the submitted file and i am required to get and resubmit a new one, or they just mistakenly resent it to me ( the first one was sent by CPC Sydney before my file was transferred to Singapore, and this time it didnt mention which office was sending, but I am assuming SGO as my file is currently being processed here). Therefore i want to email them to clarify these things. Can you pls advise which email? Thanks.