HelloAh ok. I'd suggest calling/emailing them. 10+ days seems like a long time to be reviewing docs!
In my process two envelop sent by different university as india and new zealand, both of envelop was delivered to wes respectively 18 june and 24 june, my status still says document reviewing ,
Wes account created 13th june
First courier delivered 18th june from india
1st status: documents under reviewing ( 18th june)
Second courier delivered 24th june from new zealand
2nd status: document under reviewing (25th june)
3rd status: documment under reviewing (26th june)
I am still waiting for my new updates
Please help me out for this case