Sometimes, the IRCC call center might not give you the correct or complete information. In my case, the call center guy told me that my application was denied but I guess there was more to it afterwards which he did not tell me.
You also received DM rather quickly at a time when your UP request might have been processed. It could be a coincidence but give it something like 2 more weeks to see if UP was approved. Did you apply for notes recently (less than 15 - 20 days ago)? If yes, the notes might tell a better story, I guess.
Also, just send in a webform request asking if the Urgent processing request was approved to see what they say.
I hope your UP is somehow approved by the local office. (I am not sure if CPC-Sydney or Mississauga approved mine, I'll know more when I get my notes).