One possibility is that they have requested for a photocopy of your travel documents (passports) for the duration of your eligibility period. But this is just a guess. Usually, if they send a request via e-mail, you will receive that e-mail within 2-5 business days. My suggestion will be to try calling them or completing a web form.Is it normal for the online tracker to say "Waiting for you" while I have no idea what they are waiting for? It's currently showing in prohibitions stage. The last update was when IRCC asked for my fingerprints and I completed that last month.
After one month the tracker updated with fingerprints received and then "waiting for you". It states that they sent me an email with instructions but I swear I didn't receive anything and it's been 8 days like that. Checked the spam folder as well. Any ideas what it might be?