We are in the same position, although I did raise a webform, I received generic information. Looking at the lockdown situation there, I am sure there would be delays. You can request gcms notes, please read the procedure available on this thread, but again looking at the situation there and the requests they already might have not sure by when you will receive them. The last option is calling, that alao we are not sure how long you will wait on hold for an actual agent to come over or these services are even available.