Can't help sharing this amazing and very informative letter received from CIC recently. Basically I called CIC after 36 months expired and was told by the agent that our family's case was transferred from Ottawa to St.Clair. The agent said that CIC is supposed to provide an update on the status and the reason for the delay, and advised that he will send a note to the officer reviewing my case. And this is what we received a few days ago in mail:
"Dear Client:
This letter is in reference to your application for Canadian citizenship and is further to your correspondence received at our office on 15/12/2014.
Our records indicate that your application is currently in residency queue awaiting residence assessment. Once the assessment has been completed, you will be notified as to the next stage of the process.
Should you require additional information on the requirements to become a Canadian Citizen, please visit the Help Centre page of our website at (link) An individual who has an active file at CIC can obtain information on the status of his or her file at (link) Also, in exceptional circumstances citizenship applications can be processed urgently, the criteria fro urgent processing can also be found on this website. (link)
I hope the above information is helpful. For future updates on your file or change of your address, please contact our Immigration Call Centre at 1-888-242-2100 or visit our website (link)
For further information, please contact Call Centre.
Yours sincerely,
Citizenship Official"
Isn't it nice? I'm tempted to send this so called letter to the minister's office as an example of how CIC staff waste taxpayer's money.
P.S. somehow I can't post pictures or links here, so had to type all that stuff in...