Rescheduling of oath ceremony - acknowledgment of receipt

[Anderl]

My daughter has recently been diagnosed with cancer. She missed the oath ceremony because it was at the same time as an important medical appointment before the start of chemotherapy.
She sent an email to CIC-CITOY-CONVO@cic.gc.ca and obtained an acknowledgment of receipt like this:
"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC). Please note that we have received your email and that we will not respond, unless there is a missing information."
Does that mean that her request is processed or does it mean that her request was ignored/thrown out because of an unspecific subject line or unprecise wording? I am concerned because at the oath ceremony of our group the agent did not find any information on the rescheduling in her file.
How can she find out if her request is considered?

 

[Seym]

Sorry for the bad news regarding your daughter. Best wishes for her recovery.
Also, this is probably just an automatic mail you can ignore. They received your message but have not acted on it yet.
Having missed her first ceremony, she will be rescheduled once. This is standard IRCC policy. The issue is that you can't really control when the second one will take place, and sometimes IRCC takes months to do so. Once you have a clearer view regarding the availability of your daughter, let IRCC know so they take this into account.

 

[ahmed.dawod]

So, if I wanted to reschedule, what is the process? Because the email they sent indicated indirectly that I just don't show up. This doesn't feel right to me.

 

[forw.jane]

So, if I wanted to reschedule, what is the process? Because the email they sent indicated indirectly that I just don't show up. This doesn't feel right to me.

Not showing up is the only way, if you don't have an emergency as a rescheduling reason. Once you are back you can send your boarding pass as proof of return and available for oath.

 

[ahmed.dawod]

Not showing up is the only way, if you don't have an emergency as a rescheduling reason. Once you are back you can send your boarding pass as proof of return and available for oath.

So, if I don't show up, they just assume I will send a request at some point later? Like, no repercussions? They are not gonna send an email asking what happened? They are not gonna drop my application?

It is just a weird process to reschedule something.

 

[forw.jane]

So, if I don't show up, they just assume I will send a request at some point later? Like, no repercussions? They are not gonna send an email asking what happened? They are not gonna drop my application?

It is just a weird process to reschedule something.

You can raise a webform request so that they have it in the system that you requested for reschedule. They will mark it as no show even if you show up online for your oath as the first question they ask is are you in Canada. Don't be a no show for the second one else they will abandon your application.

 

[ahmed.dawod]

Good idea. I will try to use the web form.