You can call them on 1-613-944-4000 (US number). They will redirect you to CIC call centre.
My wait time is also same like yours. Usually they are taking 3 weeks to respond to any mail. But this wait time is bit annoying. Can we copy to any other alternate mail too so that at least our mail request is registered in their system.
My wait time is also same like yours. Usually they are taking 3 weeks to respond to any mail. But this wait time is bit annoying. Can we copy to any other alternate mail too so that at least our mail request is registered in their system.