Yes that's what i did... and they said they didn't understand the inquiryNow a days they are processing only urgent RTD and you did right first you need to send them web form (Link below) mentioning them the reason for urgent travel and once they consider request they will send us a link where apply for RTD through ePost (I got mine with same process) If you send forms directly through post it will be considered normal and people are waiting from months to get their RTD.
https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx
select
Certificate of identity/Refugee Travel document.
if your request considered you will receive ePost link on your email and instructions.
I clearly mentioned why we need urgent rtd