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Refugee Travel Document - Questions and Answers

Mfoniso Urua

Hero Member
Jul 4, 2020
416
144
Same here, I sent them a webform and all I got was just an automatic response . If is not Covid, then is the afghan refugees, we are always at the bottom.
That is the annoying part. After this Afghanistan, something else will become the excuse for delay. How can all the resources be deployed to focus only on one area? Anyways, at last we will all be fine
 

Nick_150

Star Member
Jun 4, 2017
112
24
That is the annoying part. After this Afghanistan, something else will become the excuse for delay. How can all the resources be deployed to focus only on one area? Anyways, at last we will all be fine
you said you sent 4 web forms , were you waiting 5 business days after each webform sent ?
 

NewinKit

Star Member
Apr 4, 2019
111
35
Hey everyone, my friend needs to travel this December urgently and wants to renew her RTD. I see from the comments that IRCC hasn't been responsive to webforms, so instead of sending a webform requesting urgent processing- should she just mail the package and attach the reason for travel?

Also- there are two addresses, to which one should she send?

Courier address
Centralized Network – Certificate of Identity Section
Place du Centre, Commercial Level 2
200 Promenade du Portage
Gatineau, QC J8X 4B7

Mailing address (non-courier)
OSC PPT-COI
PO Box 8783 STN T CSC
Ottawa, ON K1G 5G8

Thanks!
 

9990

Hero Member
Jan 10, 2017
392
144
I applied non-urgent but things changed, so I applied urgent one on June 4th, I send a letter that why I need an Urgent travel doc. and call them a couple of times.
Did you send a letter with your application or sent by web enquiry?
 

Nick_150

Star Member
Jun 4, 2017
112
24
Hey everyone, my friend needs to travel this December urgently and wants to renew her RTD. I see from the comments that IRCC hasn't been responsive to webforms, so instead of sending a webform requesting urgent processing- should she just mail the package and attach the reason for travel?

Also- there are two addresses, to which one should she send?

Courier address
Centralized Network – Certificate of Identity Section
Place du Centre, Commercial Level 2
200 Promenade du Portage
Gatineau, QC J8X 4B7

Mailing address (non-courier)
OSC PPT-COI
PO Box 8783 STN T CSC
Ottawa, ON K1G 5G8

Thanks!
if you send your application via regular mail (I.e. Canada post) it will go to Ottawa (at least with epost system).

BTW, the issuing office is in Gatineau QC which shares borders with Ottawa ON, so the addresses might be few minutes away from each other even though they're in different provinces
 

Nick_150

Star Member
Jun 4, 2017
112
24

Mfoniso Urua

Hero Member
Jul 4, 2020
416
144
I texted Passport Canada on Facebook and this is what they texted me back. ”Hello, after verification with the proper division, we were informed that request responses were up to date.We suggest that you resubmit your request via the IRCC Webform at: https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx
My dear, it is really so tiring because the date I told them I want to travel is already too close now. I doubt if they will even allow me again. I gave September 18th as my travel date but thats too close now
 

Nick_150

Star Member
Jun 4, 2017
112
24
My dear, it is really so tiring because the date I told them I want to travel is already too close now. I doubt if they will even allow me again. I gave September 18th as my travel date but thats too close now
Give them a call +1-888-242-2100 and keep me updated please with what they told you.
 

Fpas

Star Member
Mar 15, 2019
67
15
one of my friend got his RTD yesterday he applied in May and now he is willing to visit France on RTD so I just want to know he does need anything except a return ticket, hotel booking, vaccine certificate, and a negative PCR?
Hi! Did your friend applied for urgent travel?

Thank you
 

9990

Hero Member
Jan 10, 2017
392
144
Hi,

Can anyone help me in applying urgent travel document. I sent 2 requests for applying the urgent travel document but I received the random response saying below:

My nature of travelling is that my company wants to send me to their NY showroom to perform an important one of my job role as a controller and I don't know if that consider as mean of urgent travel by IRCC. I attached the letter from my company as well requesting to provide me with the travel document and nature of my visit as well.

Did anyone received the canada epost email for sending the document after receiving the email below?

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).



In order to respond to a high volume of enquiries related to the crisis in Afghanistan, we have needed to shift resources in our Client Support Centre. This will impact our ability to respond to some of your enquiries.



We will respond to these priority enquiries only:

· Clients in crisis situations (like those affected by the situation in Afghanistan)

· Clients facing vulnerable circumstances (emergency and urgent requests)

· Clients who need to tell us about a change in their circumstances, which has a direct impact on their application (like marriage, birth of a child, or similar)

· Clients who are submitting documents requested by one of our officers

· Changes in contact information

· Requests to withdraw an application or refunds

If your enquiry is NOT one of the priority enquiries listed above, you will not receive a reply.

If you included attachments with your enquiry, rest assured that they will be added to your file shortly.
 

Nick_150

Star Member
Jun 4, 2017
112
24
Hi,

Can anyone help me in applying urgent travel document. I sent 2 requests for applying the urgent travel document but I received the random response saying below:

My nature of travelling is that my company wants to send me to their NY showroom to perform an important one of my job role as a controller and I don't know if that consider as mean of urgent travel by IRCC. I attached the letter from my company as well requesting to provide me with the travel document and nature of my visit as well.

Did anyone received the canada epost email for sending the document after receiving the email below?

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).



In order to respond to a high volume of enquiries related to the crisis in Afghanistan, we have needed to shift resources in our Client Support Centre. This will impact our ability to respond to some of your enquiries.



We will respond to these priority enquiries only:

· Clients in crisis situations (like those affected by the situation in Afghanistan)

· Clients facing vulnerable circumstances (emergency and urgent requests)

· Clients who need to tell us about a change in their circumstances, which has a direct impact on their application (like marriage, birth of a child, or similar)

· Clients who are submitting documents requested by one of our officers

· Changes in contact information

· Requests to withdraw an application or refunds

If your enquiry is NOT one of the priority enquiries listed above, you will not receive a reply.

If you included attachments with your enquiry, rest assured that they will be added to your file shortly.
That is just an automatic email. They do not respond to anyone lately. I sent 3 webforms already .
 
Last edited:

qxoil

Hero Member
Feb 25, 2010
247
24
Hi I applied 20th exactly last month for urgent travel though epost connect. Still waiting. Has one got the travel document recently. Please share your time line . It will be much appreciated