Refugee Travel Document Processing Time
- Thread starter Here4help
- Start date
Hi!
How did you reach them by phone? I submitted my RTD application by mail since February 7, untill today June 1, I never received anything.
Any suggestion? I called they number but they never responded.
Hello,
I need your advice regarding an issue with my dad’s Refugee Travel Document (RTD) application. The application is currently in progress, but we were recently contacted by the RTD processing office about a discrepancy in my dad’s name.
When my dad submitted his refugee claim and related IRCC forms (e.g., Basis of Claim, etc.), he only provided his last name (surname/family name). However, when he received the Notice of Decision (NOD) letter, his name appeared as "John Stephen MAYER"—with no clear distinction between first name and last name. The RTD office has interpreted this as:
Last Name: MAYER
First Name: John Stephen
The issue is that my dad’s Ontario photo ID card shows his full name as "John Stephen Mayer", with no separation between first and last names. All his other documents—his SIN, work permit, and refugee claim—also consistently reflect this format, listing his full name under the last name field, with no given name indicated.
Now, the RTD office is requesting that my dad correct his Ontario photo ID to match the name format on the NOD letter. However, when we went to ServiceOntario, they told us they cannot update his ID because all his Canadian records (visit visa, SIN, work permit, etc.) are aligned with the current name format (i.e., full name as last name only).
We are in a tough spot because we’ve already submitted his PR application under the current name format, and initiating a legal name change might complicate or delay his PR process.
Could you please advise on what steps we should take in this situation? We want to comply with the RTD office’s request without jeopardizing his PR application.
I need your advice regarding an issue with my dad’s Refugee Travel Document (RTD) application. The application is currently in progress, but we were recently contacted by the RTD processing office about a discrepancy in my dad’s name.
When my dad submitted his refugee claim and related IRCC forms (e.g., Basis of Claim, etc.), he only provided his last name (surname/family name). However, when he received the Notice of Decision (NOD) letter, his name appeared as "John Stephen MAYER"—with no clear distinction between first name and last name. The RTD office has interpreted this as:
Last Name: MAYER
First Name: John Stephen
The issue is that my dad’s Ontario photo ID card shows his full name as "John Stephen Mayer", with no separation between first and last names. All his other documents—his SIN, work permit, and refugee claim—also consistently reflect this format, listing his full name under the last name field, with no given name indicated.
Now, the RTD office is requesting that my dad correct his Ontario photo ID to match the name format on the NOD letter. However, when we went to ServiceOntario, they told us they cannot update his ID because all his Canadian records (visit visa, SIN, work permit, etc.) are aligned with the current name format (i.e., full name as last name only).
We are in a tough spot because we’ve already submitted his PR application under the current name format, and initiating a legal name change might complicate or delay his PR process.
Could you please advise on what steps we should take in this situation? We want to comply with the RTD office’s request without jeopardizing his PR application.
Dears
I urgently need your help. I received my eCoPR on August 26, 2025, and traveled to the US last Friday for the long weekend using my Refugee Travel Document. However, when attempting to return to Canada, United Airlines staff at Charlotte Douglas International Airport (CLT) informed me that I required a Permanent Resident Travel Document (PRTD) and refused boarding. I am currently stuck at the airport.
Please advise on the immediate steps I should take to resolve this issue and return to Canada. Any guidance or assistance would be greatly appreciated. As far as I know, I don't need PRTD since I have a refugee travel document and eCoPR.
I urgently need your help. I received my eCoPR on August 26, 2025, and traveled to the US last Friday for the long weekend using my Refugee Travel Document. However, when attempting to return to Canada, United Airlines staff at Charlotte Douglas International Airport (CLT) informed me that I required a Permanent Resident Travel Document (PRTD) and refused boarding. I am currently stuck at the airport.
Please advise on the immediate steps I should take to resolve this issue and return to Canada. Any guidance or assistance would be greatly appreciated. As far as I know, I don't need PRTD since I have a refugee travel document and eCoPR.
Unfortunately, you need a PRTD to get back into Canada since your status changed after you received eCOPR. Unless you have a PR Card + RTD, you'll need a PRTD to return to Canada. You can apply for an emergency PRTD here: https://www.canada.ca/en/immigratio...services/permanent-residents/card/urgent.html
I’m outside Canada, and I don’t have my valid PR card with me
You can’t apply for a PR card outside Canada.You can apply urgently for a permanent resident travel document (PRTD) if you’re travelling back to Canada within the next 5 days.
- A PRTD will let you re-enter Canada if you don’t have a PR card.
- Without a PR card or a PRTD, you can travel to Canada only by land in a private vehicle, like a car.