+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
I applied for my RTD (Refugee Travel Document) back in February, but I’m still waiting. I even had to extend my travel plans by a month and pay an extra $300 to change my flight, just in case. At this point, I have no idea if I’ll get it before my next flight—the agents keep saying they don’t even see my application in the system.

Meanwhile, two of my friends who applied in March already got their RTDs within just a month, even though they don’t have any immediate travel plans. It’s frustrating how inconsistent the process is.

Hey everyone! Has any one applied for the RTD recently and received it? If yes, how long did it take for you to get it??
 
I applied for my RTD (Refugee Travel Document) back in February, but I’m still waiting. I even had to extend my travel plans by a month and pay an extra $300 to change my flight, just in case. At this point, I have no idea if I’ll get it before my next flight—the agents keep saying they don’t even see my application in the system.

Meanwhile, two of my friends who applied in March already got their RTDs within just a month, even though they don’t have any immediate travel plans. It’s frustrating how inconsistent the process is.
Did you call and ask about it? And when it went in their system?
 
Did you call and ask about it? And when it went in their system?
I called many times already. They confirmed the application was delivered (using a Canada post tracking number I shared with them). However, they don’t see it on the system and they kept telling me they already sent a message internally to the processing team which never responded to them. And the agents say they can’t send another message to the team internally having sent one already.
 
I called many times already. They confirmed the application was delivered (using a Canada post tracking number I shared with them). However, they don’t see it on the system and they kept telling me they already sent a message internally to the processing team which never responded to them. And the agents say they can’t send another message to the team internally having sent one already.
I think you should either send in a fax or send in another application because they’re not processing it until they have it in their system. And if it hasn’t gotten in their system since 2 months, then maybe they didn’t receive it in their office or smth. Did you send it by post or by courier? I’ve heard applications that are send to by post tend to take a long time to get to their office while courier applications are handed to them directly. My application was delivered to them on the 9th of April and according to them was in their system on the 16th of April
 
I think you should either send in a fax or send in another application because they’re not processing it until they have it in their system. And if it hasn’t gotten in their system since 2 months, then maybe they didn’t receive it in their office or smth. Did you send it by post or by courier? I’ve heard applications that are send to by post tend to take a long time to get to their office while courier applications are handed to them directly. My application was delivered to them on the 9th of April and according to them was in their system on the 16th of April
Thank you for the insights. Perhaps I should try faxing them first and if it doesn’t help I may need to reapply using couriers. I’m not sure what fax number I should use, but I will figure it out. Thank you again.