Can someone please help review my job descriptions reference letter. NOC 2171
- Analyzing problems and making modifications to systems and individual programs to meet customer needs or systems design changes.
- Examining current systems/processes by engaging to system users in branches (requirements gathering), producing specifications for new or modified systems and liaising with other IT staff such as programmers to produce new systems to implement new systems
- Conducting proactive requirement gathering from business on desired system functionalities
- Maintaining assigned systems within the branches
- analyzing clients' existing systems and business models
- identifying options for potential solutions and assessing them for both technical and business suitability
- Report and research new attack types or suspicious activity to the Lead Systems Analyst
- Developing solutions to problems in order to meet customer needs
- conducting requirements analysis and preparing specific proposals for modified or replacement systems
- Communicating with customers, in-house staff and vendors regarding system and customer needs-
- Assisting customers with implementation of new and existing computer systems, including customer training
- Conferring with senior staff regarding complex solutions to programming problems relating to customer needs
- Carry out testing, management and support on newly implemented systems and change requests for systems.
- Undertake incident analysis, tracking, recording, and response.
- understanding and implementing software development lifecycle in principle and in practice
- working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction
- developing solutions and related products to meet business/competition needs
- liaising extensively with external or internal clients
- ensuring that budgets are adhered to and deadlines are met
- Update the Case Management tools with evidence trails of all analyzed incidents.
- overseeing implementation of a new system including data migration
- planning and working flexibly to deadlines
- supporting users on change control and system updates
- providing training and user manuals to users of a new system
- Keeping up to date with technical and industry developments.
- Preparing and executing the Standard operating procedures taking into account the impact and risks relating to the security of the ERP tool.
- Providing proactive service support by ensuring all IT platforms is functional and available to serve customers at all touch points